Northtown Mall Food Hall

Shift Leader

Jobs Description

A Shift Leader quarterbacks our processing staff operations. Their role is running, assembling and processing orders. During peak hours, there may be multiple Shift Leads/Runners so the ability to work as a team is key! Shift Leads greet all who cross their path with smile, positive energy and have a natural desire to provide top notch service during the slow times and the busy times.

This role is perfect for someone who isn't afraid to get their steps in and has a customer service mentality. We are looking for part time and some fuller time candidates.

Pay: $13.00 per hour

Areas of Responsibility

  • Processing orders:
  • Running orders from kitchen ready racks or virtual brand shelves to processing center
  • Identify and obtain a prepared order or virtual brand product
  • Identify the right delivery driver for each order
  • Assemble facility brand orders
  • Facility checks and cleaning:
  • Refrigeration temperatures
  • Restroom, trash rooms, walk-in, all common areas checks, maintenance and cleaning
  • Compliance checks
  • Technology troubleshooting
  • Submit a tech support ticket
  • Troubleshoot and report minor processing center and kitchen issues
  • Answering phone calls
  • Escalate orders sitting on shelves for >30 min to Shift Lead
  • Report partial orders that were handed off to Shift Lead (for reimbursements)